Shipping Policy
- We ship to the United Kingdom.
- Orders are processed within 1-3 business days.
- Most eBikes and accessories are shipped directly from our international warehouse partners.
- Estimated delivery times:
- Accessories: 7-15 business days
- eBikes: 10-25 business days
- Delivery times are estimates and may vary due to customs, courier delays, weather, or high demand.
- Customers will receive tracking information once available.
- EZIP is not responsible for delays caused by customs clearance or courier services.
- If your order has not arrived within 30 business days, please contact us for assistance.
Contact Information
EZIP
Customer Support: support@ezip.co.uk
Business Hours:
Monday-Friday
9:00am - 5:00pm (GMT)
Response Time:
We aim to respond to all enquiries within 24 hours.