Refund policy
Refund Policy
At EZIP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
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Used eBikes
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Custom-built or special-order products
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Gift cards
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Downloadable products
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5-10 business days.
Contact Us
For return requests, contact:
Email: support@ezip.co.uk