Terms & Conditions

Terms & Conditions

Last Updated: June 2026

Welcome to E-Zip. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

E-Zip is an online retailer specialising in eBikes, electric mobility products, and related accessories.

For customer service enquiries, please contact:

Email: support@ezip.co.uk

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products

We make every effort to ensure that product descriptions, specifications, images, and prices are accurate. However:

  • Product colours may vary slightly from images shown.

  • Specifications may change without notice.

  • Product availability is not guaranteed.

We reserve the right to modify or discontinue products at any time.

4. Pricing

All prices displayed are in Pounds Sterling (£).

We reserve the right to change prices without notice.

In the event of a pricing error, we reserve the right to cancel any affected order and issue a full refund.

5. Orders

When you place an order, you will receive an order confirmation email.

Acceptance of your order occurs when your order has been dispatched.

We reserve the right to refuse or cancel orders for reasons including:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Suspected fraudulent activity

6. Payment

We accept payment methods displayed at checkout.

Payment must be received in full before products are dispatched.

7. Shipping

Many products are shipped directly from our supplier network and international warehouses.

Estimated delivery times are provided for guidance only and are not guaranteed.

E-Zip shall not be liable for delays caused by:

  • Customs inspections

  • Courier delays

  • Weather conditions

  • Supply chain disruptions

  • Events beyond our reasonable control

8. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms & Conditions.

Customers may request a return in accordance with our published Refund Policy.

Items must be returned in their original condition unless faulty or damaged.

9. Warranty

Any manufacturer warranties supplied with products remain the responsibility of the manufacturer.

Where applicable, warranty claims may require customers to provide photographs, videos, or supporting information.

Normal wear and tear, misuse, accidents, unauthorised modifications, or improper maintenance are not covered.

10. Electric Bikes and Rider Responsibility

Customers are responsible for ensuring that any eBike purchased is used in accordance with applicable laws and regulations.

It is the rider's responsibility to:

  • Wear appropriate safety equipment

  • Maintain the eBike properly

  • Follow local road and traffic regulations

  • Ensure the product is suitable for their intended use

E-Zip accepts no liability for injuries, accidents, fines, or losses resulting from misuse of products.

11. Limitation of Liability

To the maximum extent permitted by law, E-Zip shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

  • Delays outside our control

Nothing in these Terms excludes liability that cannot legally be excluded under the laws of England and Wales.

12. Intellectual Property

All website content, including logos, text, images, graphics, product descriptions, and designs, remains the property of E-Zip or its licensors.

No content may be copied, reproduced, or distributed without prior written consent.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

14. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Industrial disputes

  • Government actions

  • Transport disruptions

  • Internet outages

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

E-Zip

Email: support@ezip.co.uk